Naturally Good Food

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Naturally Good Food's relationship with you in relation to this website.

To help you navigate our terms and conditions, we have listed them under a number of broad headings:

The term 'you' refers to the user or viewer of our website.

About us

This website is owned and run by Naturally Good Food Ltd. The registered office is: Naturally Good Food Ltd, 3 Rye Hill Ave, Lutterworth, LE17 4AS;

VAT number: 748 0779 92; Company registration number: 04854481 (registered in England and Wales).

Our Business Address is :

Naturally Good Food Ltd
The Hay Barn, Newnham Ground, Kings Newnham Lane, Bretford Rugby CV23 0JU

(Tel 02476 541990)

We are a Soil Association Registered Producer (licence P6641).

You can read a little more about us and how we got here on our About page.

How to place an order

We hope you find ordering with us easy: just follow the online instructions. If you need help, please phone 02476 541990 (office hours).

Privacy policy

This privacy policy sets out how Naturally Good Food uses and protects any information that you give Naturally Good Food when you use this website.

Naturally Good Food is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Naturally Good Food may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 6 September 2007.

What we collect

We may collect the following information:

What we do with the information we gather: we require this information to understand your needs and provide you with a better service, and, in particular, for the following reasons:

Security: we are committed to ensuring that your information is secure.

Controlling your personal information:at Naturally Good Food:

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to Naturally Good Food Ltd, The Haybarn, Newnham Grounds, Kings Newnham Lane, Bretford, Rugby, CV23 0JU.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or e-mail us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Delivery costs

The cost of delivery will depend upon a number of factors:

Calculating the delivery costs can be somewhat complicated as we try to offer the best value: the full details are set out in Delivery: how it works.

Your right to cancel

We want you to be completely satisfied with shopping with us. You can cancel your order at any time up to 7 working days after the day of delivery. To do this, please e-mail us or telephone. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. When you return goods, please retain proof of posting. Without this, we cannot be responsible for any items that fail to reach us.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

Your order cannot be changed online once you choose the submit option. However, if you contact us ( before the order has been dispatched, we will do everything we can to make any necessary changes.

A refund will be provided within 30 days of the date of cancellation.

This cancellation policy does not affect your legal rights. UK law is applicable.

Terms of business

Availability: all orders are subject to availability. If your order includes products that are not available, we will inform you as soon as possible. If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

Links to other websites: Our website may contain links to other websites of interest. However, once you have used a link to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Product changes: From time to time, recipes, product packaging, dietary classifications and ingredients change; please always check the details on the packaging before using. This is especially important if there is a possibility of an allergic reaction. We are always happy to look up the ingredients in a particular product for you.

At Naturally Good Food we look to offer the best wholefoods
and free-from foods to match your larder and your purse.

News and offers